Note: This module is an add-on for Perfex CRM and requires at least version 3.0.0. Perfex CRM Chat is built using PHP, JavaScript, and jQuery and leverages the Pusher API for real-time communication. Unlike traditional chat systems, it uses WebSockets for a faster, more efficient experience, eliminating server slowdowns.
Key Features:
- Comprehensive Chat Views: Full browser view, toggled view, and staff-specific permissions.
- Rich Messaging Details: Message status indicators like Seen, Delivered, Sent at, and Seen at.
- Client Support: Dedicated chat support in the clients’ area with user @mentions.
- State Indicators: Online, Offline, Away, and Busy statuses.
- Notification System: Live desktop push notifications and alerts for new and unread messages.
- Enhanced Interactivity: Quick mentions for Projects, Invoices, etc., and message forwarding capabilities.
Specifically designed for Perfex CRM users, this module offers a seamless way to interact with staff colleagues and clients. Create group chats, engage directly with clients, and even transform client conversations into support tickets. The user-friendly interface is packed with features for an enriched user experience, from group controls to live search functionalities.
With Perfex CRM Chat, you’re not just enhancing communication; you’re building trust, fostering staff loyalty, and taking client interactions to the next level.
